Get visibility into queue-level performance and reduce oversight with real-time dashboards.
Stay aligned with shift plans and deliver support confidently — with full transparency and no micromanagement.
Map time by queue, shift, or campaign.
Track time spent on productive support.
Live data for proactive support operations.
Secure, immutable audit trails for every session.
hare reports with internal or external stakeholders.
Managers configure shifts by region or SLA, and assign tags for clients, queues, or channels.
Agents stay focused as Prodaff logs time in the background. Idle alerts and overlays keep shifts aligned.
Supervisors and QA leads view live adherence, productivity trends, and generate exportable insights instantly.
Monitor global queues and reduce missed SLA thresholds
Automate client-facing time logs and campaign summaries
Improve responsiveness and reduce backlogs
Tie support data to CSAT and agent reviews
Track across office and remote shifts equally
Feature | Prodaff | Typical Tools |
Shift & queue-based tracking | ✅ Yes | ❌ Limited |
Real-time dashboards | ✅ Live Data | ❌ Delayed or Absent |
Role-based visibility | ✅ Granular | ❌ Flat or Missing |
Idle & after-call detection | ✅ Built-In | ❌ Basic or Absent |
Exportable compliance logs | ✅ Audit-Ready | ❌ Manual & Time-Consuming |
Privacy-respecting tracking | ✅ No Screenshots | ❌ Often Intrusive |
Yes — tag time by campaign, channel, or client with full filtering options.
Yes — connect via API or export logs to platforms like Zendesk, Freshdesk, and more.
Absolutely — Prodaff is location-agnostic and ideal for distributed support models.
Real-time trends flag early warning signs so managers can intervene quickly.
Yes — create branded exports or secure view-only links on your schedule.
