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Boost Productivity. Reduce Idle Time. Deliver at Scale.

Prodaff helps BPO teams maximize shift efficiency, minimize downtime, and align output with SLAs — all without micromanagement or intrusive tracking.
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Why Prodaff Works for BPO Environments 

  • Track hundreds of agents across contracts, campaigns, and shifts 
  • Maintain SLA performance with tamper-proof logs 
  • Deliver automated, branded client reports on time 
  • Eliminate manual entry errors and reduce fraud risk 
  • Enable real-time visibility — without micromanaging 

  • For Managers & IT Teams 

Centralized dashboards and SLA tools for complete oversight — no manual tracking needed. 

  • For Employees 

Track time silently in the background with full visibility into your own logs. 

Features

Core Features

Prodaff

Silent Background Tracker

Runs silently without disruption. 

  • Captures idle time, breaks, and sessions 
  • Cannot be closed or bypassed 
  • Zero input required from employees 
Prodaff

SLA Monitoring & Compliance View

Stay audit-ready across roles and locations. 

  • Monitor SLA adherence by campaign or shift
  • Auto-alerts for idle time and SLA breaches
  • Export reports aligned with compliance needs 
Prodaff

Custom Shift & Site Filters

One dashboard for every team and time zone. 

  • Filter time logs by shift, site, or region
  • Monitor global hubs and split shifts live
  • Handle complex workforce structures with ease 
Prodaff

Client-Facing Delivery Reports

Prove delivery with every report. 

  • Export branded reports in PDF, Excel, or CSV
  • Schedule reports by client or billing cycle
  • White-label formatting for seamless delivery 
Prodaff

Agent View & Accountability

Promote transparency without overreach. 

  • Employees can view their own logs 
  • Role-based access for leads and QA 
  • Logs are private and non-invasive 

How Prodaff Time Tracking Works

01
Prodaff

Agents Clock In via Desktop App

Sessions begin with a single click or auto-launch. Prodaff logs presence, breaks, and idle time instantly with no manual input.

02
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Background Data Is Captured Seamlessly

Task-level time, idle time, and SLA metrics are tracked silently. Logs are tamper-proof and audit-ready.

03
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Reports Are Auto-Delivered or Exported

Managers filter logs by team, campaign, or region. Branded reports are generated for client delivery and compliance review.

Prodaff

Use Cases Across BPO Segments

  • Call Centers

    Monitor activity, idle time, and shift adherence

  • Tech Support Desks

    Align ticket resolution with real-time performance logs

  • Back-Office Processing

    Validate time spent against deliverables

  • Third-Party Vendors

    Share audit-ready logs without additional software

Why Prodaff Outperforms Other Tools

Feature 

Prodaff 

Other Tools 

Tamper-Proof Logging 

✅ Yes 

⚠️ Often Lacking 

Timezone-Specific Controls 

✅ Built-In 

⚠️ Manual Setup 

Shift-Aware Tracking 

✅ 24/7-Ready 

⚠️ Limited 

Background Logging 

✅ Silent Mode 

⚠️ Disruptive 

Role-Based Visibility 

✅ Granular 

⚠️ One-Level 

Export Automation 

✅ Branded 

⚠️ CSV Only 

FAQs

Yes — easily manage agents across shifts, time zones, and locations.

Yes — branded reports can be scheduled daily, weekly, or monthly.

Yes — use role-based access to assign the right level of data visibility.

Absolutely — Prodaff logs all shift data automatically, eliminating spreadsheets.

Yes — Prodaff scales with your operations, from boutique vendors to global enterprises.